mode mouse movement

Communication Forums Troubleshooting mode mouse movement

This topic contains 9 replies, has 3 voices, and was last updated by Profile photo of Pierre Pierre 4 years ago.

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  • #6959
    Profile photo of giorgio
    giorgio
    Participant

    Hi, I have a problem with the use of the program mode mouse movement . use a 22” monitor and the mouse pointer is not synchronous with the one proposed by the program but is displaced to the right in a higher proportion moving to the right. The same happens in mouse click mode . If I click on an icon is activated instead the icon to the right of that choice . sorry for the use of the translator . But they are not very good at English .
    Thank You

    #6960
    Profile photo of Pierre
    Pierre
    Keymaster

    Hi Giorgio, what is your screen resolution and your version of Windows ? We are trying to reproduce your problem.

    #6961
    Profile photo of giorgio
    giorgio
    Participant

    Hello Pierre , on the PC is installed windows 7. I have used several resolutions with the same problem … in practice the program pointer is not aligned with that of the mouse , but moves to the right in proportion to the distance from the left edge .. How if not coincide display size … very strange .
    Thanks for your interest .
    Giorgio

    #6962
    Profile photo of giorgio
    giorgio
    Participant

    Hello Pierre more information :
    PC all in one msi 19.5 inch multitouch 16 : 9 Native Resolution 1600 x 900 . I also use one set SmartNav mode mouse movement … but with the problems that you have indicated.
    thanks again
    Giorgio

    #6963
    Profile photo of Pierre
    Pierre
    Keymaster

    Hi Giogio
    I tried to reproduce your configuration on a windows 7 PC but couldn’t reproduce the effect you mention. I will try to further investigate.
    Pierre

    #7072
    Profile photo of Higgi
    Higgi
    Participant

    Surface Pro 3 = Same Problem ;(

    #7073
    Profile photo of Higgi
    Higgi
    Participant

    Additional detail – The mouse pointer is fine in the home screen. It is off once entering a grid screen

    #7075
    Profile photo of Pierre
    Pierre
    Keymaster

    Hi Higgi, this seems to happen when you change the font size in the control panel of windows.
    Is it the case for you ?

    #7076
    Profile photo of Higgi
    Higgi
    Participant

    Yes – Is there a work around besides shrinking the font? [I need the large font / icons because the screen is small]

    #7078
    Profile photo of Pierre
    Pierre
    Keymaster

    Hi, sorry currently there is no work around (except setting the font to standard size), but we’ll try to find a solution in a future update.

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